Booking.com 4th most complained about site in NSW in 2025 | ABC NEWS
Fair Trading says complaints about Booking.com have risen sharply. Travellers are being warned to check the fine print, as many are trying to change bookings due to the Iran war.
The ABC spoke with five customers, including Ms Zhang, who said the Dutch travel giant did not adequately address their concerns, enforced strict terms and conditions, and trapped them in a blame loop in which other parties were blamed.
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